🐟 Next shop update: Friday, March 27th at 4pm UK time 🦞 UK shipping Tracked 48 or Tracked 24 option 🦀 USA orders are sent 'Postal Delivered Duties Paid' with Royal Mail (so the tariff is pre-paid) 🐠 Flat Rate Tracked shipping for International Orders.
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Frequently asked questions
USA Tariffs!
If you're in the USA, the price you see includes the 10% tariff charge. When I process your order, I pay the tariff to Royal Mail, who then pass it on. When your parcel is delivered, you do not need to pay for the tariff as you have already paid for it.
Do you collect tax?
I don't collect tax
Ordering from the EU?
I'm no longer sending orders to the EU. I'm so sorry.
What sort of mailers do you use?
All my orders are currently sent in brown Kraft paper mailers - UK and international. I also use cardboard boxes and I may also reuse old boxes for larger orders. Kraft paper mailers are splash proof but they probably won't survive being left out in the rain. From years of sending plastic mailers, I can tell you that not even plastic mailers can keep the water out. If you can, please have a safe place for your parcel to be left - I'd be happy to write a note for the postie on the mailer.
How do you package your fibre?
Currently, all my fibres are packaged in glassine paper bags.
Glassine paper is easily recyclable, and also compostable
If I run out of glassine bags or I've had a big order, I may need to pack the fibre in to a large plastic bag to make it easier to send as it helps pack the fibres in tightly.
Is your Merino non-mulesed?
YES! and it always has been.
My batts are made from commercially dyed 21-micron Merino sourced from South American flocks.
My 23-micron belnded top is from non-mulesed South African Merino flocks.
My order hasn't arrived and I'm getting worried. What should I do?
Don't worry! Message me here by using the CONTACT button and let me know that your order hasn't arrived. We'll take it from there. Sometimes there are strikes, bad weather, and general mistakes that can really delay a parcel.
You can always message me on Instagram too.
Contact me at whichever place you feel comfortable contacting me and I will get back to you as soon as I can.
Can I pick up my order from you?
I'm really sorry, but I don't offer local collections. I'm an online business and I no longer work from a workshop that is open to the public.
